Please read these Terms and Conditions carefully before using the 1ee platform. By registering or using any of our services, you agree to be bound by all the terms stated below.
These Terms and Conditions ("Terms") constitute a legal agreement between you ("User" or "Member") and 1ee ("Platform", "we", "our company") regarding the use of the 1ee.plus website and all services provided thereunder. These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the complete agreement framework between you and 1ee.
Important: If you do not agree with any part of these Terms, please stop using the 1ee platform immediately. Continued use of this platform after any amendment to the Terms constitutes your acceptance of those changes.
By accessing, browsing, or using the 1ee platform in any way — including registering an account, making a deposit, participating in games, or redeeming bonuses — you expressly and implicitly agree to fully comply with these Terms and Conditions.
This acceptance applies not only to you personally, but also to any party using your device or account. It is your responsibility to ensure that anyone accessing 1ee services through your account also complies with all Terms stated herein.
1ee reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. The "Last Updated" date shown at the top of this document reflects the most current version in effect.
These Terms and Conditions are written in the Malaysian language for the convenience of local users. In the event of any conflict between the Malaysian language version and any other language version, the Malaysian language version shall serve as the primary reference document.
To register and use the 1ee platform, you must meet all of the following eligibility requirements at all times:
Strictly Prohibited: Any attempt to register by individuals under the age of 18 is strictly prohibited. 1ee reserves the right to request proof of age and to immediately close the account and withhold all balances if age verification fails.
1ee reserves the right to conduct eligibility checks at any time, including identity verification (KYC), address verification, and payment method verification. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.
Each individual is only permitted to own and operate one (1) active account on the 1ee platform. Multiple account registrations — whether using different names, email addresses, phone numbers, IP addresses, devices, or financial information — are strictly prohibited and constitute a serious violation of these Terms.
You are fully responsible for ensuring that all information provided during registration and account updates is truthful, accurate, current, and complete. Providing false or misleading information may result in immediate account termination and forfeiture of all winnings and account balances.
You are fully responsible for all activities that occur under your account. Do not share your password with anyone. If you suspect your account has been compromised, contact the 1ee support team immediately via the in-platform live chat.
1ee provides two-factor authentication (2FA) for all accounts. We encourage all members to enable 2FA to ensure optimal account security.
1ee accepts deposits and processes withdrawals via the following local Malaysian payment methods: DuitNow, FPX (Online Banking), TNG eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.
If you encounter any issues related to deposits or withdrawals, please contact our 24/7 support team via live chat within the platform for immediate assistance.
All bonuses, promotions, and special offers provided by 1ee are subject to wagering (rollover) requirements and specific terms stated in each promotional offer. It is your responsibility to read and understand the terms of each bonus before accepting it.
Bonuses received must be wagered at the specified multiplier before a withdrawal can be made. Wagering requirements apply to the bonus amount only, or to the combined deposit and bonus amount, depending on the promotion selected. Full details are available on the Promotions ours.
1ee uses advanced monitoring systems to detect any bonus abuse attempts, including but not limited to hedging, using multiple accounts to repeatedly claim bonuses, or any activity deemed irregular. Accounts confirmed to have committed bonus abuse will be terminated and all winnings forfeited.
Important Note: 1ee reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. 1ee's decisions regarding the granting or rejection of bonuses are final.
All games available on the 1ee platform — including live casino, online casino, fish shooting, bingo, and sports betting — have their own specific rules displayed within each game's interface. You are responsible for understanding the rules of each game before you start playing.
All game outcomes are determined by a Random Number Generator (RNG) system that has been independently verified by a third-party audit body. Results recorded by the 1ee server are final and cannot be disputed unless there is clear and demonstrable evidence of technical failure.
In the event of a technical failure, service disruption, or system error during an active gaming session, 1ee reserves the right to void the affected game rounds and return the original bets to your account. Wins generated during a confirmed period of technical failure will not be paid out.
Minimum and maximum betting limits are displayed within each game. 1ee reserves the right to adjust betting limits for specific games at any time. Special limits may be applied to certain accounts based on risk profile or gaming history.
The following actions are strictly prohibited on the 1ee platform and may result in immediate account suspension or termination:
Serious Warning: Any activity suspected of involving fraud or money laundering will be reported to the relevant authorities. 1ee cooperates fully with law enforcement agencies in related investigations.
1ee takes the protection of all members' personal data seriously. All information you provide is secured with banking-grade 256-bit SSL encryption and stored on secure servers with restricted access.
The collection, processing, and use of your personal data is governed entirely by Privacy Policy ours, which forms part of this agreement. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.
You have the right to request access, correction, or deletion of your personal data at any time, subject to our legal obligations to retain certain records. Such requests may be submitted through our support team.
To the extent permitted by applicable law, 1ee, its directors, officers, employees, and business partners shall not be liable for any indirect, consequential, special, or punitive losses arising from or in connection with the use of this platform.
1ee makes no guarantee that the platform will operate without interruption or be entirely error-free. Services are provided on an "as is" and "as available" basis. However, we are committed to minimising downtime and restoring services as quickly as possible when disruptions occur.
1ee's maximum liability to any user shall not exceed the total amount deposited by that user in the 30 days prior to the arising of the claim.
You may close your account at any time by contacting our support team. Before termination, ensure all eligible balances have been withdrawn. Unclaimed balances within 90 days of the closure request will be forfeited.
1ee reserves the right to suspend or terminate your account without prior notice for the following reasons:
1ee fully supports responsible gaming. If you feel that gaming is negatively affecting you, you may apply for self-exclusion via the Responsible Gaming ours. This request will be processed within 24 hours.
1ee reserves the right to update these Terms and Conditions at any time. Any material changes will be communicated via in-platform notifications or by email to registered members at least 7 days before taking effect, except in urgent situations requiring immediate action.
The last updated date shown at the top of this document will be revised whenever changes occur. We encourage you to review this page periodically to ensure you are always aware of the latest version of the Terms.
Continued use of the 1ee platform after changes take effect constitutes your acceptance of the updated Terms. If you do not agree with those changes, please stop using the platform and contact us to close your account.
If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or your use of the 1ee platform, our support team is ready to assist you through the following channels:
The 1ee support team, fluent in Malaysian, is ready to assist you with all enquiries. We are committed to delivering accurate, friendly, and helpful responses in every interaction.
Behind every term you read is our firm commitment to protect and respect every member.
All your personal information is protected with 256-bit SSL encryption. Your data will not be sold or shared with third parties without your consent. Your privacy is our priority.
All games use an independently verified RNG. Return-to-Player (RTP) percentages are displayed transparently so you can make informed decisions based on the actual facts.
MYR deposits and withdrawals are processed quickly and securely via trusted local payment methods. Your funds are always safe and protected.
Our transparent KYC process protects all members from fraud and keeps the platform safe for all legitimate users. This process is typically completed within 24 hours.
We provide exclusive self-exclusion tools, deposit limits, and play time limits. The well-being of our members matters more than any short-term business gain.
Our Malaysian-speaking support team is available at all times. No question is too small and no issue is too complex for us to help resolve.